Your information is completely safe with us

vr777 operates as a safe and reliable online casino and betting platform for players in Bangladesh. Keeping the personal information you provide while using our services secure is one of our highest priorities.

This privacy policy ("Policy") will inform you how vr777 collects your information, the purposes for which it is used, how long it is retained, and with whom and under what circumstances it may be shared. This policy applies to our website, mobile version, and all related services.

We review this policy regularly and update it when necessary. We try to notify members before any significant changes take effect. Continuing to use the site will be considered as your consent to the updated policy.

2.1 Information You Provide Directly

When you open an account at vr777 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Login credentials (username and password)
• Payment information — bKash, Nagad, or Rocket account number
• Identity verification documents (where applicable)
• Information provided when contacting the support team

2.2 Information Collected Automatically

The following information may be collected automatically when you visit our site:

• IP address and device type
• Browser type and language settings
• Pages visited and session duration
• Click and navigation patterns
• Information collected via cookies and similar tracking technologies
• Login time, date, and location (country level only)

2.3 Information Related to Gaming Activity

Your gaming activity on our platform — such as betting history, win/loss records, account balance, and deposit and withdrawal transactions — is automatically recorded in our system. This information is essential for account management, ensuring security, and providing responsible gaming support.

vr777 uses collected information for the purposes described below:

4.1 Sharing Data with Service Partners

We may share information on a limited basis and under strict confidentiality agreements with certain third parties who directly assist in operating our services. These include:

• Payment processing partners (technical services related to bKash, Nagad, and Rocket)
• Cybersecurity and fraud prevention service providers
• Hosting partners providing the platform's technical infrastructure
• Gaming software providers (only information necessary for game operation)

All such partners may use the information only to perform their specific functions and may not use it for their own purposes.

4.2 Disclosure Under Legal Obligations

vr777 may be required to disclose information to authorities in the following circumstances:

• As part of a court order or lawful legal process
• To assist in investigations into financial crime or money laundering
• Upon request from a government agency on matters of national security or public interest
• Where disclosure is essential to protect the property or rights of another person

Before any such disclosure, we will try to notify you where possible, unless prohibited by law.

4.3 Business Transfers

In the event of a partial or full transfer, merger, or acquisition of vr777's business or assets, stored user data may form part of the transferred assets. Should such an event occur, we will notify members and the necessary steps will be taken to protect their data.

vr777 applies industry-standard technical and organisational security measures to protect your personal information. Our key security measures include:

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information such as passwords and payment details is kept secure through hashing and encryption.
• Access Controls: Our staff are granted access only to the information necessary to carry out their responsibilities.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewalls & Intrusion Detection: Unauthorised access attempts are actively monitored and blocked.
• Secure Data Centres: Our servers are housed in data centres equipped with both physical and digital protection.

It should be noted, however, that complete security of data transmission over the internet cannot be technically guaranteed. We are committed to providing the highest level of protection, but no organisation can guarantee absolute security.

6.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that improve your experience when visiting our site. vr777 uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and account security.
• Functional Cookies: For remembering your language and preferences.
• Analytical Cookies: For understanding how the site is used (all data is aggregated and anonymised).

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may disrupt core site functions — particularly login and account management. Most modern browsers offer cookie management options.

vr777 retains your personal information for as long as is necessary to provide services and to comply with applicable legal obligations. General guidelines are as follows:

• Active Account Information: Full information is retained for as long as the account is active.
• Transaction Records: Transaction information is retained for an extended period in accordance with financial regulatory requirements.
• Closed Account Information: After an account is closed, some information may be retained for a defined period for legal or dispute resolution purposes.
• Support Communication Records: Retained for the purpose of improving customer service quality.

Once the purpose for retention has been fulfilled or the legal retention period has expired, data is securely deleted or anonymised.

As a vr777 member, you have the following rights regarding your personal information:

To exercise any of these rights, contact our support team. You can submit your request via 24/7 live chat or by email at [email protected].

vr777's services are for persons aged 21 and above only. We do not knowingly collect any information from minors or allow them to open an account.

An age verification process is followed at the time of account registration. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

Parents or legal guardians who believe their minor child has registered on our site should contact [email protected] immediately.

vr777 reserves the right to update this privacy policy as needed. When significant changes are made to the policy, we will:

• Display a notice in a prominent location on the site.
• Registered members may be informed by email.
• Note the date of changes at the top of the page.

Continuing to use the site after changes have been made will be considered as your consent to the updated policy. If you do not agree to any changes, you have the option to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Available 24/7 from any page on the site
• Email: [email protected]

We aim to respond to all privacy-related requests as quickly as possible. Ensuring the security and privacy of your information is our responsibility, and we take that responsibility very seriously.